shop and go -return policy



Thank you for your shopping with us. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full return or refund.

Please see below for more information on our return policy


We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 10 calendar days of your purchase.

After the 10-day period you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product (or service) in the first 1weeks after their purchase to ensure it fits your needs.

In order to be eligible for a refund, you have to return the product within 10 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 3 to 5 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 10 calendar days have passed, you will not be eligible for a refund.

All returns must be postmarked within 10 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags, Receipts and labels attached.

Refund Policy for Perishable Products.

Due to the nature of our business and products we sell, items that expire sooner than 3days from the date of the purchase are not eligible for a refund.

For any other items to be eligible for a refund, you have to return the item you have purchased to us within 10 calendar days of the purchase. The item must unopened and in its original condition. Contact our customer services department to get a free shipping label.

If our products arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date.


To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase/and the return form provided/and other, and mail your return the following address:

Shop and Go Investment Limited

Bombo Road Equatorial Mall

Kampala Uganda.


Phone: 0703449481

Please note, you will be responsible for all return shipping charges.

We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package.

Return shipping charges will be paid or reimbursed by us. If you use the prepaid shipping label, 15% will be deducted from your return to cover shipping charges.


After receiving your return and inspecting the condition of your item, we will process your refund/return or exchange].

Please allow at least 3 number of days to process returns days from the receipt of your item to process your return/exchange/return or exchange. Refunds may take 3-5 billing cycles to appear on your credit card statement, depending on your credit card company or Bank. We will notify you by email when your return has been processed.


The following items cannot be returned or exchanged

  • Non-returnable Items
  • 1 day Perishable Items
  • Movies & Music
  • Software related goods
  • Groceries
  • Digital goods
  • Pet supplies
  • Beauty, Personal Care & Health

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.


If you have any questions concerning our return policy, please contact us at:

customer service phone number: 0703449481

customer service email:

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